Legal

Privacy Policy

Last updated: January 2025  |  Anitech Group Pty Ltd

Anitech Group Pty Ltd (ABN 83 602 661 593) ("Anitech", "we", "our", "us") is committed to protecting the privacy of individuals who interact with us. This Privacy Policy sets out how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, job title, and employer/organisation details
  • Contact information including email address, phone number, and postal address
  • Information provided when you enquire about or purchase our services
  • Information provided when you subscribe to our newsletters or marketing communications
  • Technical data including IP address, browser type, and website usage data collected via cookies and analytics tools
  • Any other information you voluntarily provide to us

2. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you contact us, complete a form on our website, or engage our services
  • Through our website via cookies and analytics tools
  • From third parties such as referral partners, publicly available sources, or social media platforms
  • Through our business operations and service delivery activities

3. Why We Collect Personal Information

We collect and use personal information for the following purposes:

  • To provide, manage, and improve our AI services and products
  • To respond to enquiries and provide customer support
  • To send marketing communications and updates (where you have consented or where permitted by law)
  • To comply with our legal and regulatory obligations
  • To conduct research and analysis to improve our business
  • To process payments and manage billing
  • To protect the security and integrity of our systems and services

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and related entities who need access to perform their duties
  • Third-party service providers who assist us in operating our business (e.g., cloud hosting, analytics, payment processing)
  • Professional advisers including lawyers, accountants, and auditors
  • Government and regulatory bodies where required by law
  • Potential acquirers or investors in connection with a business transaction

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States, United Kingdom, and other countries. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and penetration testing
  • Staff training on privacy and data security obligations
  • Incident response procedures

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to collect usage data. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

We use analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect information about your IP address, browser type, pages visited, and time spent on our site.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Opt out of receiving marketing communications from us at any time
  • Make a complaint about our handling of your personal information

9. Accessing and Correcting Your Information

To request access to or correction of your personal information, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe (generally within 30 days). In some circumstances, we may be unable to provide access to certain information (e.g., where it would reveal information about another person or is subject to legal privilege).

10. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact our Privacy Officer. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact:

Privacy Officer
Anitech Group Pty Ltd
Email: sales@anitechgroup.com
Phone: 1300 802 163